Casinacho Privacy Policy

Casinacho is operated by EVENTA DIGITAL LIMITADA, a company incorporated in Costa Rica, and is accessible at casinacho.com. This page sets out what personal data we collect from players and visitors, the purposes for which we use it, who we share it with, and how long we keep it. Our data-handling practices are governed by Costa Rican law, and the Terms of this site are subject to the exclusive jurisdiction of Costa Rica. Players in jurisdictions with their own data protection frameworks should note that we apply the standards described on this page to all accounts.

What information we collect

We collect personal data across several categories depending on how you interact with the site. At registration, we collect your name, date of birth, residential address, email address, and phone number. For identity verification under our KYC process, we collect copies of government-issued photo ID (passport, national identity card, or driver’s licence), proof of address such as a utility bill, and copies of payment methods used to deposit. We also collect gameplay data including deposit and withdrawal amounts, bet history, session times, and game selections. Device and network data, including IP address, browser type, operating system, and device identifiers, are collected automatically when you access the site. Cookies and similar technologies are used for site functionality and analytics.

How we use your information

We use personal data to operate your account, process deposits and withdrawals, and make gameplay available across our casino, live casino, sportsbook, and esports verticals. We process identity and financial data to meet our anti-money laundering and age verification obligations, and to monitor transactions for fraud and suspicious activity. Customer support interactions, including live chat and email correspondence, are recorded and used to resolve queries and complaints. Where you have opted in, we use your contact details to send marketing communications by email, SMS, or phone; you can withdraw that consent at any time by contacting [email protected] .

We share personal data with licensed payment processors to handle deposits and withdrawals, and with identity verification providers to carry out KYC checks as required under our AML policy. Data may be disclosed to law enforcement agencies, regulatory bodies, or other authorities where we are legally required to do so, including in cases of suspected fraud, collusion, or multi-accounting. We do not sell personal data to third parties.

Data retention

We retain account records, transaction data, and KYC documents for a minimum of five years following account closure, in line with anti-money laundering requirements. Certain records may be kept for longer where an investigation is ongoing or where a legal obligation requires extended retention. When the applicable retention period expires, data is deleted or anonymised.

Your rights

You have the following rights in relation to the personal data we hold about you:

Access: you can request a copy of the personal data we hold about you.
Rectification: you can ask us to correct inaccurate or incomplete data.
Erasure: you can request deletion of your data, subject to our legal retention obligations.
Restriction: you can ask us to limit how we process your data in certain circumstances.
Objection: you can object to processing carried out on the basis of legitimate interests.
Portability: you can request your data in a structured, machine-readable format where processing is based on consent or contract.

To exercise any of these rights, contact us using the details in the section below.

Contact us

Privacy queries and data subject requests can be sent to [email protected] . We do not have a designated Data Protection Officer; the address above is the correct point of contact for all matters relating to personal data. We will respond to requests within a reasonable period and keep you informed of progress where a query requires further investigation.